SHIPPING POLICY
Shipping & Delivery
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To ensure timely processing please double check you have entered the correct shipping and billing information before confirming your order.
The team at PEKELO aim to deliver your orders within the given timeframes outlined below.
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Domestic Orders - New Zealand
Courier Post Express | 3-5 Business Days | $10.00 NZD
Free Shipping on all orders $180 NZD and over
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Australia
Australia Tracked Express Delivery | 5 - 10 Business Days | $40.00AUD
Free Shipping on all orders $250 AUD and over
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International
Please email support@pekeloclo.com with the item and address so we can provide a quotation.
The above time frames are estimates by our shipper and we cannot guarantee your item will arrive in this timeframe. Please be aware that these timeframes can be impacted locations, pandemics, high volume & sale periods, customs investigations and other uncontrollable factors. We appreciate your patience and understanding during these times.
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Taxes and Duties
Please note that your order may be subject to customs inspections, import duties and taxes unique to each country.
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Important: The recipient of the order will be responsible for any customs, import duties or taxes charged by the recipient's country and carrier-related fees. These additional charges will be the responsibility of the recipient to pay upon delivery.
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We are not responsible for any lost, stolen, or damaged shipments.
RETURNS POLICY
Returns & Exchange Policy
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We are happy to accept returns on unworn items in their original condition (tags attached and unwashed) within 30 days of the delivery date. Unfortunately, we are not currently offering free returns, customers are solely responsible to pay for the return of items. Please retain a copy of proof of tracked postage purchase.
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All Sale Items are final and are Not eligible for our Returns & Exchange conditions.
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All Shipping fees are non-refundable.
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If your product is received faulty, in an unsatisfactory condition or you’ve received the wrong item, please get in touch with our team at support@pekeloclo.com immediately so that we can resolve the issue.
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